13 open-source apps
Best self-hosted Helpdesk & Ticketing apps
Ranked by GitHub stars
All 13 Helpdesk & Ticketing apps
Zammad
zammad/zammad
Easy to use but powerful support and ticketing system.
Helpdesk & TicketingRubyFreeScout
freescout-help-desk/freescout
Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout).
Helpdesk & TicketingPHPDockerErxes
erxes/erxes
Marketing, sales, and customer service platform designed to help businesses attract more engaged customers.
Helpdesk & TicketingTypeScriptDockerFrappe Helpdesk
frappe/helpdesk
Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.
Helpdesk & TicketingVueDockerLibredesk
abhinavxd/libredesk
Modern omnichannel customer support desk. Live chat, email, and more in a single binary.
Helpdesk & TicketingGoDockerBugsink
bugsink/bugsink
Real-time error tracking for your applications with all the details in one place. Easy setup with clear instructions included.
Helpdesk & TicketingPythonDockerMantisBT
mantisbt/mantisbt
Bug tracker, fits best for software development.
Helpdesk & TicketingPHPRequest Tracker
bestpractical/rt
Enterprise-grade issue tracking system.
Helpdesk & TicketingPerlITFlow
itflow-org/itflow
Client IT documentation, ticketing, invoicing and accounting for MSPs (Managed Service Providers).
Helpdesk & TicketingPHPBugzilla
bugzilla/bugzilla
General-purpose bugtracker and testing tool originally developed and used by the Mozilla project.
Helpdesk & TicketingPerlOTOBO
RotherOSS/otobo
Flexible web-based ticketing system used for customer service, help desk, IT service management.
Helpdesk & TicketingPerlDockerRustrak
rustrak/rustrak
Error tracking server compatible with Sentry SDKs, using 32 MB of memory at idle with SQLite storage.
Helpdesk & TicketingTypeScriptDockerBugPin
aranticlabs/bugpin
Visual bug reporting and ticketing tool for web applications.
Helpdesk & TicketingTypeScriptDocker
What is the best self-hosted app for helpdesk & ticketing?
By GitHub stars, Zammad is the most popular self-hosted app for helpdesk & ticketing with 5,981 stars, followed by FreeScout and Erxes. The best fit depends on your needs, so compare Docker support, license and recent activity on each app page.
Are these Helpdesk & Ticketing apps free?
Yes. All 13 apps in this category are open source and free to run on your own server. A few also offer a paid hosted plan or enterprise add-ons, but self-hosting the open-source edition costs nothing beyond your hardware.
How do I install a self-hosted Helpdesk & Ticketing app?
8 of the 13 apps here ship a Docker image, which is the easiest route: rent a small VPS or use a home server, install Docker, and start the app with its Docker Compose file. Apps without an image list their native install steps in the README.
Which Helpdesk & Ticketing apps are most actively developed?
Measured by commits in the last twelve months, the most active projects are Frappe Helpdesk (3,107 commits), Erxes (2,499 commits) and Zammad (2,422 commits). Active development usually means faster bug fixes and security patches.