Request Tracker
Enterprise-grade issue tracking system.
- Helpdesk & Ticketing
- Perl
- GPL-2.0
- Actively maintained
GitHub stats
- GitHub stars
- 1,162
- Forks
- 296
- Open issues
- 0
- Commits, last 12 months
- 569
- Last commit
- Oct 5, 2026
- Latest release
- rt-6.0.3May 20, 2026
- Created
- Jul 7, 2009
Data from the GitHub API, refreshed daily.
About Request Tracker
Enterprise-grade issue tracking system. Request Tracker is open source under the GPL-2.0 license and written mainly in Perl, so you can read the code, run it on your own hardware and keep full control of your data.
The project has 1,162 stars and 296 forks on GitHub, with 569 commits over the last year. It installs natively rather than through an official Docker image, so plan for a short manual setup.
Topics
- perl
- ticketing-system
- customer-support
- support-tools
- support
- issue-tracker
- issue-management
- issue-tracking-system
- helpdesk
- helpdesk-ticketing
Repository preview
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What is Request Tracker?
Request Tracker is a free, open-source app you can host on your own server, listed in our Helpdesk & Ticketing category. Enterprise-grade issue tracking system. The source code lives at github.com/bestpractical/rt, where it has 1,162 stars.
Is Request Tracker free and open source?
Yes. Request Tracker is open-source software released under the GPL-2.0 license, so you can self-host it at no cost. You only pay for the server it runs on, and some projects also offer an optional paid cloud plan.
Can I run Request Tracker with Docker?
Request Tracker does not list an official Docker image. It installs natively (Perl), so follow the install steps in its README or look for a community-maintained container.
What are the best alternatives to Request Tracker?
Popular open-source alternatives to Request Tracker include Zammad, FreeScout and Erxes.
Is Request Tracker actively maintained?
The most recent commit to Request Tracker was on Oct 5, 2026 with 569 commits in the past twelve months. The latest release is rt-6.0.3, published May 20, 2026. Check the open issues on GitHub to gauge how quickly maintainers respond.