Request Tracker
Request Tracker is an open-source, self-hosted app in the Helpdesk & Ticketing category, licensed GPL-2.0 and written mainly in Perl. It has 1,163 GitHub stars and its last commit was on Oct 25, 2026 (data as of Oct 26, 2026).
GitHub stats
- GitHub stars
- 1,163
- Forks
- 296
- Open issues
- 0
- Commits, last 12 months
- 661
- Last commit
- Oct 25, 2026
- Latest release
- rt-6.0.3May 20, 2026
- Created
- Jul 7, 2009
- License
- GPL-2.0Open source
Data as of from the GitHub API. Report an error
Project health
ActiveActive: last commit Oct 25, 2026, 661 commits in 12 months.
- Security policyPublishes a security policy on GitHub
| Last commit | Oct 25, 2026 |
|---|---|
| Commits, last 12 months | 661 |
| Latest release | rt-6.0.3 (May 20, 2026) |
| Releases, last 12 months | 2 |
| Releases, all time | 84 |
| Open issues | 0 |
| Open pull requests | 81 |
| Good first issues | 0 |
| Contributing guide | No |
| Security policy | Yes |
| Created | Jul 7, 2009 |
Health as of , from the GitHub API. A label describes activity, not quality or security. How we label project health · Report a data error
About Request Tracker
Enterprise-grade issue tracking system.
Description adapted from awesome-selfhosted (CC BY-SA 3.0). Source code: github.com/bestpractical/rt.
Topics
- perl
- ticketing-system
- customer-support
- support-tools
- support
- issue-tracker
- issue-management
- issue-tracking-system
- helpdesk
- helpdesk-ticketing
Repository preview
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Is Request Tracker free and open source?
Yes. Request Tracker is open-source software released under the GPL-2.0 license, so you can self-host it at no cost. You only pay for the server it runs on, and some projects also offer an optional paid cloud plan.
Can I run Request Tracker with Docker?
Request Tracker does not list an official Docker image. It installs natively (Perl), so follow the install steps in its README or look for a community-maintained container.
What are the best alternatives to Request Tracker?
Popular self-hosted alternatives to Request Tracker include Zammad, FreeScout and Erxes.
Is Request Tracker actively maintained?
The most recent commit to Request Tracker was on Oct 25, 2026 with 661 commits in the past twelve months. The latest release is rt-6.0.3, published May 20, 2026. It had 0 open issues on GitHub. appsgit's project-health label for it is "Active" as of Oct 26, 2026.