Zammad
Zammad is an open-source, self-hosted app in the Helpdesk & Ticketing category, licensed AGPL-3.0 and written mainly in Ruby. It is a self-hosted alternative to Zendesk, Intercom and Freshdesk. It has 6,031 GitHub stars and its last commit was on Oct 26, 2026 (data as of Oct 26, 2026).
GitHub stats
- GitHub stars
- 6,031
- Forks
- 1,080
- Open issues
- 446
- Commits, last 12 months
- 2,704
- Last commit
- Oct 26, 2026
- Latest release
- No releases
- Created
- Apr 2, 2012
- License
- AGPL-3.0Open source
Data as of from the GitHub API. Report an error
Project health
ActiveActive: last commit Oct 26, 2026, 2,704 commits in 12 months.
- Security policyPublishes a security policy on GitHub
| Last commit | Oct 26, 2026 |
|---|---|
| Commits, last 12 months | 2,704 |
| Latest release | No GitHub releases |
| Releases, last 12 months | 0 |
| Releases, all time | 0 |
| Open issues | 446 |
| Open pull requests | 31 |
| Good first issues | 1 |
| Contributing guide | No |
| Security policy | Yes |
| Created | Apr 2, 2012 |
Health as of , from the GitHub API. A label describes activity, not quality or security. How we label project health · Report a data error
About Zammad
Easy to use but powerful support and ticketing system.
Description adapted from awesome-selfhosted (CC BY-SA 3.0). Source code: github.com/zammad/zammad.
Topics
- ruby
- javascript
- coffeescript
- zammad
- ticketing
- helpdesk
- customer-support
- rails
- customer-care
- support
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Is Zammad free and open source?
Yes. Zammad is open-source software released under the AGPL-3.0 license, so you can self-host it at no cost. You only pay for the server it runs on, and some projects also offer an optional paid cloud plan.
Can I run Zammad with Docker?
Zammad does not list an official Docker image. It installs natively (Ruby and deb), so follow the install steps in its README or look for a community-maintained container.
What are the best alternatives to Zammad?
Popular self-hosted alternatives to Zammad include FreeScout, Erxes and Frappe Helpdesk. Zammad itself is a self-hosted alternative to Zendesk, Intercom and Freshdesk.
Is Zammad actively maintained?
The most recent commit to Zammad was on Oct 26, 2026 with 2,704 commits in the past twelve months. It had 446 open issues on GitHub. appsgit's project-health label for it is "Active" as of Oct 26, 2026.