Zammad
Easy to use but powerful support and ticketing system.
- Helpdesk & Ticketing
- Ruby
- AGPL-3.0
- Actively maintained
GitHub stats
- GitHub stars
- 5,981
- Forks
- 1,069
- Open issues
- 434
- Commits, last 12 months
- 2,422
- Last commit
- Oct 6, 2026
- Latest release
- No releases
- Created
- Apr 2, 2012
Data from the GitHub API, refreshed daily.
About Zammad
Easy to use but powerful support and ticketing system. Zammad is open source under the AGPL-3.0 license and written mainly in Ruby, so you can read the code, run it on your own hardware and keep full control of your data.
The project has 5,981 stars and 1,069 forks on GitHub, with 2,422 commits over the last year. It installs natively rather than through an official Docker image, so plan for a short manual setup.
Topics
- ruby
- javascript
- coffeescript
- zammad
- ticketing
- helpdesk
- customer-support
- rails
- customer-care
- support
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What is Zammad?
Zammad is a free, open-source app you can host on your own server, listed in our Helpdesk & Ticketing category. Easy to use but powerful support and ticketing system. The source code lives at github.com/zammad/zammad, where it has 5,981 stars.
Is Zammad free and open source?
Yes. Zammad is open-source software released under the AGPL-3.0 license, so you can self-host it at no cost. You only pay for the server it runs on, and some projects also offer an optional paid cloud plan.
Can I run Zammad with Docker?
Zammad does not list an official Docker image. It installs natively (Ruby and deb), so follow the install steps in its README or look for a community-maintained container.
What are the best alternatives to Zammad?
Popular open-source alternatives to Zammad include FreeScout, Erxes and Frappe Helpdesk. Zammad itself is a self-hosted alternative to Zendesk and Intercom.
Is Zammad actively maintained?
The most recent commit to Zammad was on Oct 6, 2026 with 2,422 commits in the past twelve months. Check the open issues on GitHub to gauge how quickly maintainers respond.