# Best self-hosted Helpdesk & Ticketing apps

> Helpdesk, customer support and bug tracking systems. Answer customers and track issues like Zendesk or Intercom, self-hosted. The most popular self-hosted helpdesk & ticketing apps on GitHub are Zammad, FreeScout and Erxes. appsgit lists 14 self-hosted apps in this category, ranked by GitHub stars. 12 of the 14 apps here are open source; 2 are source-available.

## Key facts

| Fact | Value |
|---|---|
| Apps listed | 14 |
| Most starred | Zammad (5,981 stars) |
| With a Docker image | 9 |
| Canonical URL | https://appsgit.com/categories/helpdesk-ticketing |

## All 14 Helpdesk & Ticketing apps

- [Zammad](https://appsgit.com/apps/zammad): Easy to use but powerful support and ticketing system. (5,981 stars, AGPL-3.0, Ruby)
- [FreeScout](https://appsgit.com/apps/freescout): Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout). (4,585 stars, AGPL-3.0, PHP, Docker)
- [Erxes](https://appsgit.com/apps/erxes): Marketing, sales, and customer service platform designed to help businesses attract more engaged customers. (4,091 stars, AGPL-3.0 + erxes terms, source-available, TypeScript, Docker)
- [Frappe Helpdesk](https://appsgit.com/apps/frappe-helpdesk): Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. (3,418 stars, AGPL-3.0, Vue, Docker)
- [Libredesk](https://appsgit.com/apps/libredesk): Modern omnichannel customer support desk. Live chat, email, and more in a single binary. (2,995 stars, AGPL-3.0, Go, Docker)
- [BottleCRM](https://appsgit.com/apps/bottlecrm): Multi-tenant Django and SvelteKit CRM with leads, accounts, opportunities, support tickets, invoices and a REST API. (2,438 stars, MIT, Python, Docker)
- [Bugsink](https://appsgit.com/apps/bugsink): Real-time error tracking for your applications with all the details in one place. Easy setup with clear instructions included. (2,114 stars, PolyForm-Shield-1.0.0, source-available, Python, Docker)
- [MantisBT](https://appsgit.com/apps/mantisbt): Bug tracker, fits best for software development. (1,808 stars, GPL-2.0, PHP)
- [Request Tracker](https://appsgit.com/apps/request-tracker): Enterprise-grade issue tracking system. (1,162 stars, GPL-2.0, Perl)
- [ITFlow](https://appsgit.com/apps/itflow): Client IT documentation, ticketing, invoicing and accounting for MSPs (Managed Service Providers). (1,012 stars, GPL-3.0, PHP)
- [Bugzilla](https://appsgit.com/apps/bugzilla): General-purpose bugtracker and testing tool originally developed and used by the Mozilla project. (864 stars, MPL-2.0, Perl)
- [OTOBO](https://appsgit.com/apps/otobo): Flexible web-based ticketing system used for customer service, help desk, IT service management. (336 stars, GPL-3.0, Perl, Docker)
- [Rustrak](https://appsgit.com/apps/rustrak): Error tracking server compatible with Sentry SDKs, using 32 MB of memory at idle with SQLite storage. (168 stars, GPL-3.0, TypeScript, Docker)
- [BugPin](https://appsgit.com/apps/bugpin): Visual bug reporting and ticketing tool for web applications. (43 stars, AGPL-3.0, TypeScript, Docker)

## Replaces

- [Open-source alternatives to Zendesk](https://appsgit.com/alternatives/zendesk)
- [Open-source alternatives to Intercom](https://appsgit.com/alternatives/intercom)
- [Open-source alternatives to Freshdesk](https://appsgit.com/alternatives/freshdesk)

## Related categories

- [Task Management](https://appsgit.com/categories/task-management): To-do lists, kanban boards and personal task managers. Keep your tasks and habits in a tool you own.
- [Project Management](https://appsgit.com/categories/project-management): Project trackers, issue boards and Git hosting for teams. Plan sprints and ship work without a Jira or GitHub subscription.
- [CRM](https://appsgit.com/categories/crm): Open-source CRM software for tracking leads, deals, contacts and customer conversations. Self-host your sales pipeline instead of paying per seat for Salesforce, HubSpot or Pipedrive.
- [Utilities](https://appsgit.com/categories/utilities): Handy standalone tools that do not fit elsewhere, such as converters, translators and design apps. Small utilities worth self-hosting.
- [Finance & Budgeting](https://appsgit.com/categories/finance-budgeting): Personal finance, budgeting, expense tracking and payment tools. Manage your money without handing your data to a fintech app.
- [CMS](https://appsgit.com/categories/cms): Content management systems and headless CMS platforms for websites and apps. Publish and manage content on a stack you control.

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Canonical page: https://appsgit.com/categories/helpdesk-ticketing
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