# Zammad

> Zammad is a free, open-source app you can self-host in the helpdesk & ticketing category. Easy to use but powerful support and ticketing system. It has 5,981 GitHub stars, is released under the AGPL-3.0 license. It is a self-hosted alternative to Zendesk, Intercom and Freshdesk.

## Key facts

| Fact | Value |
|---|---|
| Repository | https://github.com/zammad/zammad |
| Website | https://zammad.org/ |
| GitHub stars | 5,981 |
| Forks | 1,069 |
| Open issues | 434 |
| License | AGPL-3.0 |
| License type | Open source |
| Language | Ruby |
| Docker image | No |
| Platforms | Ruby, deb |
| Categories | Helpdesk & Ticketing |
| Commits, last 12 months | 2,422 |
| Last commit | Oct 6, 2026 |
| Latest release | No releases |
| Created | Apr 2, 2012 |
| Maintenance | Actively maintained |
| Archived | No |

Topics: ruby, javascript, coffeescript, zammad, ticketing, helpdesk, customer-support, rails, customer-care, support

## Install

Zammad installs natively; follow the README at https://github.com/zammad/zammad.

Need it installed for you? [appsgit installation help](https://appsgit.com/services/install): a fixed quote by email, single app installs from $79.

## Zammad replaces

- [Zendesk alternatives](https://appsgit.com/alternatives/zendesk): A customer support suite with ticketing, help center and live chat.
- [Intercom alternatives](https://appsgit.com/alternatives/intercom): A customer messaging platform for live chat, support and onboarding.
- [Freshdesk alternatives](https://appsgit.com/alternatives/freshdesk): Freshworks' customer support software with ticketing, a help center and an omnichannel inbox.

## Comparisons

- [Chatwoot vs Zammad](https://appsgit.com/compare/chatwoot-vs-zammad): Pick Chatwoot for omnichannel live chat and social messaging support with mobile apps; pick Zammad for classic email-centred ticketing with SLAs, a knowledge base and reporting.

## Similar apps in Helpdesk & Ticketing

- [FreeScout](https://appsgit.com/apps/freescout): Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout). (4,585 stars, AGPL-3.0, PHP, Docker)
- [Erxes](https://appsgit.com/apps/erxes): Marketing, sales, and customer service platform designed to help businesses attract more engaged customers. (4,091 stars, AGPL-3.0 + erxes terms, source-available, TypeScript, Docker)
- [Frappe Helpdesk](https://appsgit.com/apps/frappe-helpdesk): Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. (3,418 stars, AGPL-3.0, Vue, Docker)
- [Libredesk](https://appsgit.com/apps/libredesk): Modern omnichannel customer support desk. Live chat, email, and more in a single binary. (2,995 stars, AGPL-3.0, Go, Docker)
- [BottleCRM](https://appsgit.com/apps/bottlecrm): Multi-tenant Django and SvelteKit CRM with leads, accounts, opportunities, support tickets, invoices and a REST API. (2,438 stars, MIT, Python, Docker)
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- [MantisBT](https://appsgit.com/apps/mantisbt): Bug tracker, fits best for software development. (1,808 stars, GPL-2.0, PHP)
- [Request Tracker](https://appsgit.com/apps/request-tracker): Enterprise-grade issue tracking system. (1,162 stars, GPL-2.0, Perl)

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