# Frappe Helpdesk

> Frappe Helpdesk is a free, open-source app you can self-host in the helpdesk & ticketing category. Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. It has 3,418 GitHub stars, is released under the AGPL-3.0 license and ships a Docker image. It is a self-hosted alternative to Zendesk and Freshdesk.

## Key facts

| Fact | Value |
|---|---|
| Repository | https://github.com/frappe/helpdesk |
| Website | https://frappe.io/helpdesk |
| GitHub stars | 3,418 |
| Forks | 968 |
| Open issues | 145 |
| License | AGPL-3.0 |
| License type | Open source |
| Language | Vue |
| Docker image | Yes |
| Platforms | Docker |
| Categories | Helpdesk & Ticketing |
| Commits, last 12 months | 3,107 |
| Last commit | Oct 5, 2026 |
| Latest release | v1.30.1 (Sep 3, 2026) |
| Created | Oct 21, 2021 |
| Maintenance | Actively maintained |
| Archived | No |

Topics: frappe, helpdesk, ticketing, python, javascript, typescript, vue3, foss, issue-tracker, customer-support

## Install

Frappe Helpdesk ships a Docker image; follow the README at https://github.com/frappe/helpdesk for the image name and environment variables.

Need it installed for you? [appsgit installation help](https://appsgit.com/services/install): a fixed quote by email, single app installs from $79.

## Frappe Helpdesk replaces

- [Zendesk alternatives](https://appsgit.com/alternatives/zendesk): A customer support suite with ticketing, help center and live chat.
- [Freshdesk alternatives](https://appsgit.com/alternatives/freshdesk): Freshworks' customer support software with ticketing, a help center and an omnichannel inbox.

## Similar apps in Helpdesk & Ticketing

- [Zammad](https://appsgit.com/apps/zammad): Easy to use but powerful support and ticketing system. (5,981 stars, AGPL-3.0, Ruby)
- [FreeScout](https://appsgit.com/apps/freescout): Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout). (4,585 stars, AGPL-3.0, PHP, Docker)
- [Erxes](https://appsgit.com/apps/erxes): Marketing, sales, and customer service platform designed to help businesses attract more engaged customers. (4,091 stars, AGPL-3.0 + erxes terms, source-available, TypeScript, Docker)
- [Libredesk](https://appsgit.com/apps/libredesk): Modern omnichannel customer support desk. Live chat, email, and more in a single binary. (2,995 stars, AGPL-3.0, Go, Docker)
- [BottleCRM](https://appsgit.com/apps/bottlecrm): Multi-tenant Django and SvelteKit CRM with leads, accounts, opportunities, support tickets, invoices and a REST API. (2,438 stars, MIT, Python, Docker)
- [Bugsink](https://appsgit.com/apps/bugsink): Real-time error tracking for your applications with all the details in one place. Easy setup with clear instructions included. (2,114 stars, PolyForm-Shield-1.0.0, source-available, Python, Docker)
- [MantisBT](https://appsgit.com/apps/mantisbt): Bug tracker, fits best for software development. (1,808 stars, GPL-2.0, PHP)
- [Request Tracker](https://appsgit.com/apps/request-tracker): Enterprise-grade issue tracking system. (1,162 stars, GPL-2.0, Perl)

---

Canonical page: https://appsgit.com/apps/frappe-helpdesk
Source: appsgit (https://appsgit.com), the app store for github. Data from the GitHub API, refreshed nightly.
Machine access: JSON API https://appsgit.com/api/v1/apps (OpenAPI: https://appsgit.com/openapi.json), MCP server https://mcp.appsgit.com/mcp, full index https://appsgit.com/llms-full.txt.