# Erxes

> Erxes is a source-available app you can self-host in the helpdesk & ticketing category. Marketing, sales, and customer service platform designed to help businesses attract more engaged customers. It has 4,091 GitHub stars, is source-available under the AGPL-3.0 with a no-competing-SaaS condition (not an OSI-approved open-source license) and ships a Docker image. It is a self-hosted alternative to Zendesk and Intercom.

## Key facts

| Fact | Value |
|---|---|
| Repository | https://github.com/erxes/erxes |
| Website | https://erxes.io/install/ |
| GitHub stars | 4,091 |
| Forks | 1,312 |
| Open issues | 392 |
| License | AGPL-3.0 with a no-competing-SaaS condition |
| License type | Source-available |
| License file | https://github.com/erxes/erxes/blob/main/LICENSE.md |
| Language | TypeScript |
| Docker image | Yes |
| Platforms | Docker, Nodejs |
| Categories | Helpdesk & Ticketing |
| Commits, last 12 months | 2,499 |
| Last commit | Oct 6, 2026 |
| Latest release | 3.2.12 (Oct 4, 2026) |
| Created | Nov 11, 2016 |
| Maintenance | Actively maintained |
| Archived | No |

Topics: intercom-alternative, hubspot-alternative, zendesk-alternative, experience-operating-system, customer-experience, employee-experience, medallia-alternative, front-alternative, qualtrics-alternative, wix-alternative

## Install

Erxes ships a Docker image; follow the README at https://github.com/erxes/erxes for the image name and environment variables.

Need it installed for you? [appsgit installation help](https://appsgit.com/services/install): a fixed quote by email, single app installs from $79.

## Erxes replaces

- [Zendesk alternatives](https://appsgit.com/alternatives/zendesk): A customer support suite with ticketing, help center and live chat.
- [Intercom alternatives](https://appsgit.com/alternatives/intercom): A customer messaging platform for live chat, support and onboarding.

## Similar apps in Helpdesk & Ticketing

- [Zammad](https://appsgit.com/apps/zammad): Easy to use but powerful support and ticketing system. (5,981 stars, AGPL-3.0, Ruby)
- [FreeScout](https://appsgit.com/apps/freescout): Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout). (4,585 stars, AGPL-3.0, PHP, Docker)
- [Frappe Helpdesk](https://appsgit.com/apps/frappe-helpdesk): Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. (3,418 stars, AGPL-3.0, Vue, Docker)
- [Libredesk](https://appsgit.com/apps/libredesk): Modern omnichannel customer support desk. Live chat, email, and more in a single binary. (2,995 stars, AGPL-3.0, Go, Docker)
- [BottleCRM](https://appsgit.com/apps/bottlecrm): Multi-tenant Django and SvelteKit CRM with leads, accounts, opportunities, support tickets, invoices and a REST API. (2,438 stars, MIT, Python, Docker)
- [Bugsink](https://appsgit.com/apps/bugsink): Real-time error tracking for your applications with all the details in one place. Easy setup with clear instructions included. (2,114 stars, PolyForm-Shield-1.0.0, source-available, Python, Docker)
- [MantisBT](https://appsgit.com/apps/mantisbt): Bug tracker, fits best for software development. (1,808 stars, GPL-2.0, PHP)
- [Request Tracker](https://appsgit.com/apps/request-tracker): Enterprise-grade issue tracking system. (1,162 stars, GPL-2.0, Perl)

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